What to do when you experience a claim?

  1. Ensure your safety, call the fire department, medical services or police first. Take all precautions to prevent further harm to yourself and others.
  2. Do what you can to reduce the risk of further property loss as long as it is safe to do so such as turning off the water or turning off power. Call the proper authorities and utilities if needed (gas, electric etc.).
  3. Take photos or videos if you are able to. Preserve any evidence of the claim, do not throw anything away.
  4. Report the claim. Call Avant Insurance at 204-989-7000 during regular office hours or at the below numbers for after hours emergency claims.
  5. In cases where it is being alleged that you caused an injury or property loss to someone else, do not accept responsibility or promise payment. Advise them you will have your insurer get in touch with them.
  6. For non-emergency claims, it is still imperative that the insurance company be informed as soon as possible. Contact our office on the next business day to determine the appropriate next steps.

After Hours Emergency Claims Numbers

MPI: 1-204-985-7000
Wawanesa Insurance: 1-844-929-2637
Intact Insurance: 1-866-464-2424
Red River Insurance: 1-844-324-4269
Avant Insurance After Hours Emergency Claims Line (All Other Insurance Companies): 1-833-502-1680

After your claim is reported to the insurance company

After we report the claim to the insurance company, the claims adjuster will:

  • Contact you to discuss the incident and obtain information about how the loss occurred. You will be required to sign a proof of loss form with the details.
  • Deal directly with any other parties involved.
  • Assist you with your choice of contractor to make repairs, if applicable.
  • Discuss settlement options with you.

Keep in contact with us about the progress. We are here for you and are your advocate during this process. If you are unhappy with the result of the claim or with the process along the way, we can help get things back on track.

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