MPI Temporarily Allowing Critical Transactions Without Signatures

March 20, 2020

To assist customers who either cannot or do not wish to visit an Autopac agent or service centre during the COVID-19 pandemic, MPI is allowing customers who phone our office to perform critical transactions over the phone without needing your signature.

This can be done for the following transactions:

  • New registration and policy application
  • Renewal of a driver's licence
  • Reapplication of a lapsed driver's license
  • Manual reassessment of an active or lapsed driver's licence
  • Driver's licence replacement
  • Basic ID card replacement (no information changes)
  • Vehicle insurance coverage renewal, reassessment, reactivation, reapplication
  • Mid-term change
  • Transfer
  • Payment


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